User Interface (Without High Availability Mode)
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The Overview tab gives the basic information of the current User’s settings as well as their current status.
Login Organization > SIP Trunk > Configuration to configure Settings.
- Account (Digest Authentication): Show SIP credentials information (Username and Password)
- IP (IP Authentication): IP configuration is required to log in SIP account to device
Reset SIP Password
Once users click on the Reset button, they can either input a password manually or generate a random password by clicking on the generate icon.
The following conditions should be fulfilled for correct passwords:
- Password must have 14 characters
- Password must have at least one uppercase letter
- Password must have at least one number
- The copy icon is enabled when users enter a correct password, fulfilling the above criteria
- Users can not input any characters once the character limit is reached (Maximum 14 characters)
User-interface for both Primary Sip Account and Secondary Sip Account will depend on the Authentication Mode selected for a particular user/SIP account.
- If the Authentication Mode is Account, UI will be displayed as below:
- If the Authentication Mode is IP, then the Security section will not be applicable and the UI will be displayed as below:
Inbound Call Rule: This function will help the customer customize their own incoming call display Caller ID
Outbound Call Rule: This function will help the customer customize their own outgoing call dial plan
Main Trunk Number
Outgoing calls will use the user's sent Caller ID if it matches one on the purchased list.
Main Trunk Number is only used if the user's sent Caller ID is not on their purchased number list. In this case, the Caller ID for outgoing calls is the selected Trunk number.
If SIP Trunk account is assigned multiple numbers, the system will detect the 1st assigned number to be the Main Trunk Number
Default Caller ID
Default Caller ID has two categories to use as Caller ID:
- SIP trunk Numbers
- Number(s) assigned to this SIP Trunk ( for instance, +6566xxxxx…etc)
- Auto Attendant Numbers
- Number(s) assigned to Auto Attendant
SIP Trunk Caller ID Logic
The system will assess whether the PBX sent caller number is VALID or not. If it's valid ( within the range of DIDs assigned to that SIP trunk), the system will prioritize using the PBX caller number as the outgoing caller ID.
If the number is INVALID (not within the range of DIDs assigned to the SIP trunk), the system will prioritize using the current Main Trunk Number setting as the caller ID.
Valid CallerID send from PBX use case
The SIP trunk has two numbers assigned, 65123456 and 65999999, with the Main Trunk Number set to 65123456 / private and the PBX sends 65999999 as the caller ID, the system recognizes 65999999 as valid and continues to use 65999999 as the caller ID, regardless of the 65123456 / private Main Trunk Number setting.
Invalid CallerID send from PBX use case
If the SIP trunk has two numbers, 65123456 and 65999999 with the Main Trunk Number set to 'private' and the PBX sends 1234567 as the caller ID, the system recognizes 1234567 invalid. In this case, it will set the caller ID based on the current Main Trunk Number setting and send 'private' as the caller ID.
When this mode is activated, it allows users to forward all the incoming calls of the SIP number(s) to the backup number(s). All the calls will be forwarded to the backup number(s) without checking the SIP account status.
Master Backup Line Number: An external number to receive calls when the SIP phone lines are down. All incoming calls to any SIP numbers that do not have a backup number will go to the Master Backup Line Number.
Backup Number Customization: Users can customize to forward incoming calls of each SIP Number to a particular Backup Number.
This section shows parameters related to network requirements for the customer side including firewall configuration, NAT configuration and the features which are not supported by the SIP account.