Two-Factor Authentication (2FA)
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
Two-Factor Authentication
Two-Factor Authentication provides another layer of security to your account.
Your email needs to be verified before you can enable this feature.
Note:
Your email needs to be verified before you can enable this feature.
Enable 2FA:
In order to enable 2FA for your account, follow the steps below:
- Click on the profile icon > go to Manage Account
- Go to Security and Credentials > click Enable Two-Factor Authentication
- Click Send verification code > key in the verification code which has been sent to your registered email > Continue
- Download your Recovery Key
- Finish
Once you enable 2FA, your next sign-in to the portal will require you to key in the 2FA code sent to your email address or use the Recovery Key to login.
Disable 2FA:
- In order to disable the 2FA code, please follow the steps below:
- Click on the Profile icon
- Choose Manage Account
- Select Security and Credentials tab
- At the Two-Factor Authentication section, click Disable
- Choose to Send verification code to your registered email
- Enter the code
- Finish
Recover Key
Recovery Key can be used to access your account in case you lose access to your email and cannot receive Two-Factor Authentication codes.
Note:
Treat your Recovery Key with the same level of attention as you would with your password.
Saving your Recovery Key in a safe place can help keep you from being locked out of your account.
Download Recover Key:
Once you successfully enable the 2FA code, you can download the Recover Key.
Create a new Recover Key:
In order to create a new Recover Key, please follow the steps below:
- Click on the Profile icon
- Choose Manage Account
- Select Security and Credentials tab
- At the Recover Key section, click Create new Recover Key
- Choose to Send verification code to your registered email
- Enter the code
- Download
Authenticator App
Authenticator app is an alternative backup option to get a verification code so that you can sign in even if your other second steps aren't available.
In order to set up, please follow the steps below:
- Click on the Profile icon > go to Manage Account
- Go to Security and Credentials > At Authenticator app, click Set up
- Install the Google Authenticator App from the App Store or Play Store
- In the app, choose Scan a QR code > scan the code you see on the portal > click Add Account
- On the portal, click Next > Enter the 6-digit code you see in the app > Verify
Now you can use the Google Authenticator app to get free verification codes to login the portal when needed.