Topup Invoices

Updated at September 15th, 2026

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Table of Contents

What is a Topup invoice? How to Create a Topup Invoice in Finance Hub Allocate payment to a Topup invoice Provision a Topup invoice Void a Topup invoice

What is a Topup invoice?

This is the invoice that you issue to your customer to top up their balance.

How to Create a Topup Invoice in Finance Hub

Click + Create invoice in the top-right corner of the Invoices tab.
Select Topup in the modal popup and click Continue.
Click Billing to, search for, and select the client organization.
Enter the topup value in the Amount field (the Currency field will automatically populate).
Enter recipient email addresses into the Email field under Recipients and click Add.
Remove any unwanted default emails by clicking the x icon on their tag.
Review the entered information.
Click Create invoice in the bottom-right corner to save and complete the topup invoice creation.

Allocate payment to a Topup invoice

You need to add a payment to the customer account from Payment Tab.
Allocate the payment to the appropriate invoice(s):
- Select a particular invoice
- Click on 3 dots icon
- Choose Payment
- Select the appropriate payment
- Allocate

Provision a Topup invoice

When the top-up invoice is allocated a payment, it is being provisioned.
(e.g, when you allocate $100 to a top-up invoice of user A, the balance of user A will increase by $100 and the top-up invoice becomes provisioned and will be marked as paid)

Void a Topup invoice

As long as the top-up invoice is NOT allocated (or provisioned) & still Awaiting Payment, it can be voided. No credit note is required.

invoices billing

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