If Your Colleagues Don't Receive The Emails to Set Password
Written by B3Networks Academy
Updated at July 31st, 2024
-
OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax CPaaS Hotdesking Contact Campaign File Explorer Power Mobile App Files App
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
Normally after you create an account for your colleague, he should receive a notification with a link to set a password within minutes. However, if he does not after about 10 minutes, he needs to do the following:
- Check spam inbox - the email provider may have erroneously marked our emails as spam
- Add our email to the safe sender list (see below) and resend the email invitation again.
- Contact our customer support with a registered mobile number and company name.
Adding our email to your safe sender list
Outlook 2007 or Outlook 2003 or Outlook Express
Follow one of the below:
- Go to Actions > Junk E-mail > Add Sender to Safe Senders List
- Right-click in the message > Add the Sender to Safe Senders List
- Go to Tools > Options > Preferences > Junk E-mail > Safe Sender > Add our email
Apple Mail
- Add the email address to your address book.
- In Training mode, emails will arrive in the INBOX highlighted in brown. In Automatic mode, junk emails will arrive in the Junk box. To add an email that arrived in the JUNK folder, highlight the email message.
- Choose Message > Mark > As Not Junk Mail
Gmail
Open the email > More Options > Add Sender to Contact List
AOL 9
Follow one of the below:
- Add our email to address book
- Reply to our email. AOL will automatically put the our address in your address book
AOL 8
Open the e-mail > Add Address > our email is pre-populated in the Contact Details > Verify information > Save
MSN Hotmail:
Go to the Options > Mail > Junk E-Mail Protection > Add Senders to Safe List > add our email address > Add
Yahoo! Mail
Use the Not Spam button to report messages you want in your Inbox that were delivered to your Bulk folder.
Earthlink
Go to your Address Book > Add > key in our email address under Internet Information