Swap a new DDI number for the existing User
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Due to some reasons, your agents need to use new numbers. In that cases, you can swap your agent's number for a new one.
In order to do so, please follow the steps below:
1. Unassign the User from the current number on the Microsoft Teams Admin center
Remove a phone number from the user
To remove a phone number by using the Teams admin center:
- In the left navigation, click Users, locate and double-click the user you want, click Account, and then under General information, make a note of the phone number that's assigned to the user.
- In the left navigation, click Voice > Phone numbers.
- On the Phone numbers page, select the number that you identified in the previous step, and then click Edit.
- In the Edit pane, under Assigned to, click the X to remove the user.
- Click Save.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/06/3eaf8d62-5f10-40cc-a673-376f06c1d4d4/115273a3-ba24-4f74-a23e-5053fe4fc4ec.png)
2. Release that number from Microsoft Teams Admin center
Release the number
- On the Phone numbers page, select the number that you identified in step 1, and then click Release.
- Input the confirmed Code to take action.
- Release
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/06/e2112ccb-de09-4d71-a1d8-dca339209285/dafafcda-29df-4fbe-af57-0650fe8486ca.png)
3. Swap a new number for the User on the CPaaS Portal
Unassign the current number and Assign a new number for User:
- Go to Manage Organization > choose Licenses tab
- Find the account that you want to change the number > click on Assigned Numbers > Manage
- Remove the existing Number >assign the new Number
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/06/77b8d59a-00b7-4ad3-afa0-00bde302dca3/8ba98ffa-8dcb-4956-8bf8-1f4c1509f572.gif)
5. Upload the new DDI number
Once you finish the above steps, the system will automatically update the new DDI number on the Microsoft Teams tab.
Upload the new DDI number:
- Go to Application Settings > choose the Microsoft Teams tab
- Tick on the number that you want to upload
- Choose Provision number
- Confirm to take action
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/01/06/73d19c07-9967-4ac1-9f20-752320ef2cfc/6fb7cd18-4cfa-4156-972e-52951c16cff3.gif)
6. Assign the new number for the User on the Microsoft Teams Admin center
Assign a phone number to a user
To assign a number by using the Teams admin center:
- In the left navigation, click Voice > Phone numbers.
- On the Phone numbers page, select an unassigned number in the list, and then click Edit.
- In the Edit pane, under Assigned to, search for the user by display name or user name, and then click Assign.