Overview

Newsfeed is a broadcast channel feature built into the Unified Workspace portal. It enables organizations to publish and distribute posts — announcements, product updates, onboarding content, operational notices — to internal users and connected partner organizations.

Newsfeed is available to every organization at no additional cost. No add-on license is required.

Key capabilities:

• Create and manage Newsfeed channels
• Publish rich-text posts with images, videos, and file attachments
• Schedule posts for future publication
• Subscribe to channels across connected organizations
• Pin important posts for quick reference
• Comment on posts

Roles

Every Newsfeed channel has three distinct roles. A user holds exactly one role per channel.

A Normal User (not yet a member of a channel) can browse the Discover page and subscribe to available channels.

1. Normal User — Getting Started

Homepage

When a user logs into the portal, the first screen shown is the Newsfeed homepage.

If the user has not subscribed to any channel:

• A curated grid of suggested Feed Channels is displayed, sourced from their organization and any connected organizations (if sharing is enabled).
• Each card shows the channel name, description, and a Subscribe button.
• Select Show more to see additional channels.

If the user has subscribed to one or more channels:

• The homepage displays the latest posts from subscribed channels, ordered by recency (one post per channel per batch to ensure variety).
• A Suggested feeds section appears below, with additional channels available to explore.
• Select Discover more to open the full discovery view.

Subscribing to a Channel

1. On the homepage or Discover page, locate a channel.
2. Select Subscribe.
3. Posts from that channel will appear on the homepage feed.

To unsubscribe, open the channel and select Unsubscribe from the channel card.

Post Quick Actions

From the homepage feed or within a channel: 

• Bookmark — save the post for quick reference
• Copy post link — copy a shareable link to the post
• View post — open the full post view

2. Channel Owner — Managing a Channel

Creating a Feed Channel

1. From the Homepage, select the [+] icon in the top bar.
2. Select Create feed.
3. Enter a Feed name and optional Description.
4. Optionally add Publishers and Subscribers from the user picker.
5. Optionally select connected organizations that can view and subscribe to the feed (requires an active Organization Connect link).
6. Select Create.

The user who creates the channel automatically becomes the Channel Owner.

Limits: Maximum 100 Newsfeed channels per organization. Maximum 100 subscribed channels per user.

Managing Channel Settings

From within a channel, select the [...] icon to access:

Managing Publishers

Publishers are internal users who can create and manage posts in the channel.

1. Open the channel and select the Publishers tab.
2. Select Add to open the publisher picker.
3. Search by name and select users to add.
4. Select Add to confirm.

To remove a publisher, select the minus (−) icon next to their name in the Publishers list.

The Channel Owner always holds publishing rights and is listed separately with the Owner badge.

Managing Subscribers

Subscribers are internal users who follow the channel to view its posts.

1. Open the channel and select the Subscribers tab.
2. Select Add to open the subscriber picker.
3. Search by name and select users to add.
4. Select Add to confirm.

To remove a subscriber, select the minus (−) icon next to their name in the Subscribers list.

3. Channel Owner and Publisher — Managing Posts

Creating a Post

1. Open a Newsfeed channel.
2. Select Create a post.
3. Enter a Title and Description. Description supports rich text: Bold, Italic, Underline, Strikethrough, Bulleted/Numbered Lists, Hyperlinks, Images, Video, Documents, Tables, Text alignment, Text colors, Block quote, Code block, Indentation.
4. Choose one of the following actions:
   • Save as Draft — saves the post without publishing. Visible only to Owner and Publishers.
   • Schedule — set a future date and time for automatic publication.
   • Publish now — publishes the post immediately to all subscribers.

Managing a Post

From within a channel, select the [...] icon on any post to access:

Role Permissions — Post Actions

4. Pinned Posts

Channel Owners and Publishers can pin up to 5 posts per channel for prominent display.

• Pinned posts appear above Latest Posts in a dedicated section, ordered latest-to-oldest.
• To pin a post: open the post, select the [...] menu, and choose Pin post.
• To unpin: select Unpin post from the same menu.
• If the channel already has 5 pinned posts and a 6th is pinned, a confirmation modal appears: "Pinning this post will unpin the oldest pinned post. Continue?" The oldest pinned post is unpinned only upon confirmation.
• Deleting a post removes it from the pinned section automatically.
• Unsubscribing from a channel removes all pinned posts from the user's view immediately.

Subscribers can view pinned posts but cannot pin or unpin.

5. Comments

All channel members (Owner, Publisher, Subscriber) can read and comment on posts.

• Add a comment: Open a post, scroll to the comment input at the bottom, type a comment, and submit.
• Edit a comment: Select [...] on your own comment and choose Edit.
• Delete a comment: Select [...] on your own comment and choose Delete. Deleted comments are fully removed.
• Sort order: Default is oldest first. Toggle to newest first using the sort control.
• Comment count: Displayed in the minimized post view and updates in real time.

Notification behavior: When a new comment is posted, all channel members receive a Bell notification except the user who posted the comment. The post author receives a separate notification when anyone comments on their post.

6. Cross-Organization Sharing

Newsfeed channels can be shared with connected organizations. Sharing requires an active Organization Connect link between the two organizations (configured under Manage Organization > Organization Connect).

Visibility options for Domain-level channels (Admin Org only):

For standard org channels, the Channel Owner selects which connected organizations can view the feed during channel creation or via settings.

7. Limits Reference