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Table of Contents
Set up WhatsApp Agent Capacity - Whole Organization
Follow these steps to setup Agent Configuration for your organization:
- Go to Phone System
- Select View - System
- Go to Inbox Management - General
- Under the section “Agent Capacities”, select the number of transactions for WhatsApp
- Click Save
Set up WhatsApp Agent Capacity - Custom Setting
- Go to Phone System
- Select View - Everyone
- Select a user
- Go to Agent Configuration
- Select Follow Custom Setting
- Select the desired number of transactions for WhatsApp
- Click Save
Create Canned Response - Whole Organization
- Go to Phone System
- Select View - Everyone
- Go to Inbox Management - Canned Response
- Click Create
- Select type WhatsApp
- Input Name
- Input Short-cut
- Input Content
- Click Create
Create Personal Canned Response - User Level
- Go to Phone System
- Select View - Me
- Select Canned Response
- Click Create
- Select type WhatsApp
- Input Name
- Input Short-cut
- Input Content
- Click Create