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WhatsApp Dashboard

Written by B3Networks Academy

Updated at September 2nd, 2024

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Table of Contents

View WhatsApp Dashboard Available Template: Description: Available Widgets: Change / Delete Widgets

View WhatsApp Dashboard

  • Verify that you have the necessary permissions from the Dashboard Permission Group to access this page.
  • Click on the Dashboard icon to navigate to the page

Available Template: 

Conversation

Description: 

Monitors statistics for Omnichannel conversations.

Available Widgets:

  • Conversation Assigned Rate: Measures the rate at which conversations are assigned to agents.
  • Conversation Transferred Rate: Tracks the frequency of conversation transfers between agents.
  • Average Conversation Lifetime: Shows the average duration of conversations.
  • Longest Conversation Lifetime: Displays the longest duration of a single conversation.
  • Shortest Conversation Lifetime: Shows the shortest duration of a single conversation.

Change / Delete Widgets

  • Click the three-dot icon to change widgets, allowing you to remove, add, or swap widgets.
  • The Conversation Closed widget has been added to one page.
  • Click the plus icon to view additional pages and select the desired widgets.
  • Upon clicking the ‘+’ icon, use tags for easier navigation.
  • Click Save to view the dashboard

 


 

messaging interface chat metrics

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