Live Chat Configuration
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This feature helps you configure General settings for the Live chat of your organization.
- Go to Phone System
- Select System view
- Select Inbox Management
- Go to General Tab
- Set Live Chat Configuration
Chat Inactivity Action
There are 2 input fields to configure here:
-
Auto-end assigned chat after a period of inactivity (hours):
- Default value: 1 hr
- Value Range: 1 to 24 hrs
-
Auto-end waiting chat after a period of inactivity (hours)
- Default value: 6 hrs
- Value Range: 1 to 24 hrs