Swap a new DDI number for the existing User

Updated at June 2nd, 2023

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Table of Contents

1. Swap a new number for User on the CPaaS Portal 2. Link the MS Team account with the new DDI number 3. Generate PowerShell Script 4. Run Powershell Note:

There are cases when you want to change a different number for your agents.
In that cases, you can swap your agent's number for a new one.

In order to do so, please follow the steps below:

1. Swap a new number for User on the CPaaS Portal

You need to un-assign the current number and assign a new number for User:

Go to Manage Organization, choose the Licenses tab
Find the account that you want to change the number
Click on Assigned Numbers - Manage
Remove the existing Number
Assign the new Number

2. Link the MS Team account with the new DDI number

Once you finish the above steps, the system will automatically update the new DDI number on the Microsoft Teams tab.

Go to Application Settings > choose the Microsoft Teams tab
Check if the new number is assigned to the MS Teams account correctly

3. Generate PowerShell Script

To generate the Powershell Script:

On the Microsoft Teams tab, click on the 3 dots icon
Choose View Script
Select Copy Script

**Check the next step to know which lines are needed to copy.

4. Run Powershell

Note:

Users must be familiar with Microsoft Powershell script commands to execute the changes without affecting other commands. If unsure please approach a Microsoft certified expert.

Step 1: Open the PowerShell:

Step 2: Paste the generated Power Shell script for swapping new DDI Number:

You should run the following command:

Start Power Shell as Administrator (or with Administrator Privileges)

Install-Module -Name MicrosoftTeams -RequiredVersion 2.3.1
Import-Module MicrosoftTeams -RequiredVersion 2.3.1
$credential = Get-Credential
Connect-MicrosoftTeams -Credential $credential

Remove the existing Number from the current User:

Set-CsUser -Identity <UserID>@<DomainID> -OnPremLineURI $null

Map the new Number to the User:

Set-CsUser -identity "<UserID>@<DomainID>" -EnterpriseVoiceEnabled $true -HostedVoicemail $true -OnPremlineURI tel:+<New DDI Number>
Grant-CsTeamsCallingPolicy -PolicyName AllowCalling -Identity “<UserID>@<DomainID>”
Grant-CsOnlineVoiceRoutingPolicy -Identity <UserID>@<DomainID> -PolicyName B3

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