Call Waiting
-
OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
- This feature helps users to be notified that another caller is trying to get through their line while they are currently engaged on a call.
- Users are able to choose whether to accept/reject the new call or keep talking on the line.
Note:
This feature is only available after Admins enable Call Waiting in the Admin Tools tab on the portal.
Scenarios:
There are 3 possible scenarios:
1. Ignore the second call
The user is able to ignore the second incoming call and keep talking on the line.
2. Reject the second call
The user is able to reject the second incoming call and keep talking on the line.
3. Accept the second call
Users are able to hold the first call and accept the second call. Later, they can go back to the first call if needed.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/02/09/90446838-eb8d-493c-9e3b-bc89761693af/50a0544f-a255-4f68-880d-67bc558da83b.png)