Power Mobile licensing, buying mobile numbers, and permissions
Learn which licenses you need for Power Mobile, how to purchase and assign Mobile Numbers in Sales Hub, and how user permissions work.
Written by B3Networks Academy
Updated at November 12th, 2026
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Before setting up subscriber lines in Power Mobile, make sure your organization has the required mobile licenses and permissions.
Required and optional licenses
Every Power Mobile deployment uses three core licenses (provisioned by your partner in Sales Hub):
| License | What it does | Required? |
|---|---|---|
| Power Mobile Base (1 SIM Only) | Activates one mobile subscriber line in Power Mobile. | Required |
| Mobile Number | Assigns a mobile phone number (MSISDN) to the subscriber line. (Must be purchased under Power Mobile > Mobile Number, not the fixed-line Number add-on.)
|
Required |
| Concurrent Session | Sets the number of simultaneous calls allowed across your mobile lines (1 Concurrent Session covers all legs of a call, including app, AI, and recording legs). | Required |
Optional licenses
- Call Recording: Required as a separate base subscription if you use B3 Own Recording to record mobile calls natively. Your recording session count must not exceed your Power Mobile Concurrent Session count.
Built-in features (no separate add-on license needed):
Every Power Mobile base license automatically includes support for connecting 1 calling app, 1 compliance recording app, and 1 AI voice assistant, as well as native SMS capabilities.
How to buy a Mobile Number for Power Mobile in Sales Hub
To purchase and assign a phone number to a Power Mobile subscriber line:
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Check that the number is classified as
Mobile: In Telco Hub or Sales Hub > Numbers, verify that the number's Number Type is set toMobile(with device typephysical,esim, orvirtual). -
Purchase under
Power Mobile > Mobile Number: In Sales Hub > Orders > + Create order, select Power Mobile > Mobile Number > Numbers. Sales Hub automatically filters the list to show onlyMobilenumbers.
| Base product | Which Number add-on to select in Sales Hub | Number type listed |
|---|---|---|
| Power Trunk | Number | Fixed-line / Landline |
| Power Mobile | Mobile Number | Mobile |
Why can't I assign my purchased number to a Power Mobile base license?
If a mobile number was accidentally purchased under the fixed-line Number add-on instead of Power Mobile > Mobile Number, it cannot be assigned to a Power Mobile line. To fix this, cancel the incorrect number subscription in Sales Hub, confirm the number type is set to Mobile, and re-order it under Power Mobile > Mobile Number > Numbers.
User permissions (Me view vs. Everyone view)
Access to Power Mobile depends on a user's role and assigned licenses:
| Role | What they can see and do |
|---|---|
| Organization Owner / Authorized Admin | Can view and manage all subscriber lines across the organization (Everyone view), and grant individual users access to specific lines. |
| Member / Assigned User | Can view and manage only their own assigned mobile line (Me view). |