Get a Refund on Terminated Subscriptions
Written by B3Networks Academy
Updated at May 18th, 2023
-
OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
When an active subscription is terminated, the user will be refunded automatically with the amount equals to:
- The full amount that the user has paid, if the termination date is within 14 days of activation/renewal
- The rest of the duration of the subscription, in months, if the termination date is after 14 days of activation/renewal.
For example, your subscription is activated on 12 June, expires on 11 Aug (active for 2 months). If it is terminated on June 25, you will receive 2 months full refund. If it is terminated on June 30, you will receive a 1-month refund only.
- We reserve the right to issue refunds and credits at our sole discretion.
- In the case of a successful refund, an administrative feewill be levied on top of the refund amount to cover processing costs and bank charges.
- Following are the administrative charges for a refund based upon the currency of your account
- SGD 21.40
- MYR 60
- HKD 110
- AUD 20
- USD 17