Assign DID Numbers to Virtual Line

Updated at August 29th, 2024

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Table of Contents

Note: Option 1: Option 2:

Note:

Virtual Line - Professional Plan (Basic plan) supports only 1 DID at the beginning to receive Incoming calls. Need to purchase a new subscription or upgrade the plan to use multiple numbers.

Virtual Line - Business Plan or above supports more than 1 DID. Instead of purchasing a new subscription, you will only need to add another number.

DIDs can be placed at:

The beginning of the flow: incoming calls to any number here will go through the whole flow.
A smaller extension branch: you can reach this branch and its following block by calling this additional DID.

Option 1:

In order to assign number(s) for a Virtual Line flow, please follow the steps below:

Select the Flow that you would like to assign the number(s)
Click the 3 dots icon
Choose Assign
Select the appropriate number(s) for the flow
Assign

By default, all DIDs are placed at the beginning of the flow:

Option 2:

To set up the additional DID numbers for a Virtual Line layer, please follow the steps below:

Select the Block you want to add separate DID numbers
Choose an Incoming Number
Save changes

Next step - Configure the Virtual Line Call Flow

virtual line did number

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Assign DID Numbers to Virtual Line

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Note:

Option 1:

Option 2:

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