Configure Virtual Line Call Flow
Written by B3Networks Academy
Updated at August 29th, 2024
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Table of Contents
Edit and Deploy
Edit Flow
- Select the Line that you want to make changes.
- Choose Edit button on the top left corner to start editing.
Activate the new version of the flow
To activate the changed flow:
- Click the Deploy button on the top right corner.
- Select one of the options below:
- Schedule the Deployment time:
- Deploy it immediately:
- Schedule the Deployment time:
Commands in Virtual Line
- Gather input: add a greeting message to gather Caller's input (e.g. press 1 for sales, press 2 for support,...).
- Transfer call: forward calls to one or more phone numbers directly.
- Record missed calls and notify: set missed call notification and allow callers to leave Voicemail.
- Play message only: leave one message only to the callers.
- Set condition: set some specific rules to forward the calls.
- Confirm: allow your customer to press 1 to confirm their action or press any digit to come back to the previous step.
- Webhook: deliver Virtual Line data to other applications as it happens, meaning you get data immediately.