Configure Virtual Line Flow: Gather Input
Written by B3Networks Academy
Updated at August 29th, 2024
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Table of Contents
In the Gather input section, users are allowed to:
- Add a greeting message to gather Callers' Input
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For example:
- Press 1 for sales
- Press 2 for support
- Etc.
In order to set up it, please follow the steps below:
1. Create Gather Input
2. Set up IVR message
Type your message (TTS - Text to Speech)
The message is currently limited to 450 characters. You can add more messages in different languages.
- Choose Language
- Choose Pitch:
- The degree of highness or lowness of a tone
- From 0 (lowest) to 9 (highest)
- Choose Rate:
- The speed
- From 0 (slowest) to 9 (fastest)
- Choose Gender of the voice
Upload MP3 File
The maximum MP3 file allowed to upload is 5Mb.
3. Configure next blocks
1. Select a Gather type:
- Equal to
- Any digit
- No digit
- Upload digits
- Matches regex
- Matches Regex is the short name of Matches Regular Expression, using for searches the specified input string from the user. It depends on the particular cases and initial requirements.
Note:
For “Gather type” options (Equals to, Any Digit, No Digit, Upload Digits), users are allowed to fill in digits/numbers only. Special characters are not an acceptable input for this field.
Below is an example for Matches Regex:
- \d : Input contains (0,1,2,3,4,5,6,7,8,9)
- \d{10} : Input contains an 11-digit string starting with 1
2. Select a block type and configure it:
Choose one among the commands listed to set up the extension after the callers press the key.
- Gather input: Add another layer of extensions
- Transfer call
- Record missed calls and notify
- Play message only
- Forward to (below)
- Set condition
- Confirm
- Webhook
4. Advanced settings - Context variables
Use the fields if you need to integrate the input into your system. Contact our technical support for more detail.
Context variables describe the user-defined parameters, global data, and block data that are passed through the Virtual Line blocks at runtime, and can be used as a condition in the next block setting.
Format:
Variable name = $.variablename$.Variablevalue = value
Some global context variables:
Use case:
Requirement for Incoming calls to Virtual Line:
- If a caller inputs account number = 123, the call will be transferred to extension 107.
- If a caller inputs account number = 456, the call will be transferred to extension 109.
- Otherwise, calls will be transferred to extension 121.
Step 1: Set Gather Input with Context variables.
Step 2: Set Conditions with Validate Expression.
Click HERE for setting Conditions instruction.