Outbound Call Center - Create Campaign
Written by B3Networks Academy
Updated at June 6th, 2023
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Table of Contents
Wallboard Outbound call feature allows you to make call to bulk of destinations with one click.
Make sure you have the Outbound add-on in Wallboard subscription.
As the feature is available in Outbound only, you need to go to Workspace tab> Switch to Outbound
How to create an Outbound Campaign?
1. Create an Outbound Campaign:
In order to use the function, go to Wallboard > Number List > Create a list of destination numbers and load them in. Click HERE for more instruction.
After you have successfully loaded the numbers in, go to step 2.
2. Set Working Hours:
Go to Settings > Work Time to configure working hours for your outbound call center.
3. Start the campaign:
- Click Start to start the campaign immediately / Click Schedule to schedule start dates for the campaign.
- The campaign can only start and pause based on the Work Time:
The campaign status will change to In process if you choose to start Now:
Or Scheduled if you choose Schedule:
4. Process with the call:
- The assigned agents will receive the calls to their logged-in devices (IP phone, Mobile or Desktop).
- The caller ID shown on the agent's device is the customer's phone number.
- For example: the customer's phone number is +84906695528. It is displayed on the agent's IP Phone:
- The agent picks up the call.
- The agent is connected to the customer, which is the number in the list.
- CallerID shown on the customer's device is the callerID selected when you create the list.
- Example: CallerID chosen is +6565861305. It is displayed on the customer's mobile phone:
4. Call log can be found at:
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Wallboard > Number List > View detail:
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Wallboard > Workspace > Outbound:
5. Other actions:
- You can pause an In process campaign if you find it inconvenient to let it continue:
- The campaign is Paused until you Resume/Start it:
- You can also Edit, Duplicate or Delete a campaign:
Demonstration:
