Answer an incoming call

Written by B3Networks Academy

Updated at August 28th, 2023

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Table of Contents

1. Pick up a call 2. Answering a Forwarded/Transferred Call Logic: 3. Finish a call 4. Missed Call

1. Pick up a call

When there is an incoming call, User’s phone will ring along with a pop-up notification.
Press:

Blue button to accept the call.
Red button to reject the call.

2. Answering a Forwarded/Transferred Call

When users receive a forwarded/transferred call within their organization, the caller ID will be displayed on their IP Phones in the below stated manner.

Logic:

Internal Call Forwarding:

A calls B (Ext 100)
B forwards the call to C (Ext 200)
C picks up the call via IP Phone (Ext 300)
Display on IP Phone of C: <Caller name> + <Caller extension key> => A 100

Internal Call Transfer:

A calls B (Ext 100)
B transfers the call to C (Ext 200)
C picks up the call via IP Phone (Ext 300)
Display on IP Phone of C: <Caller name> + <Caller extension key> => A 100

3. Finish a call

Once the conversation is over, click on the End Call button in order to hang up and receive a new call.

4. Missed Call

If you have a missed call, the Bizphone App will display a notification on your phone.
When you log in to your App, you will see the missed call details on the Calls tab.

The Red Arrow means Missed Call.

answer call accept call

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