Blacklist
Written by B3Networks Academy
Updated at December 17th, 2024
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In this tab, you can Block email, number or IP addresses from contacting your Omnichannel.
Only owner and admin with Phone System permission having Phone System + Contact Center license can do configuration.
How to configure:
- Go to Phone System
- Select System view
- Select Omnichannel
- Go to Blacklist tab
- Click on Add button
- Select Email/Phone number/IP address
- Input email/phone number/IP address
- Select Channel type: Live chat / Whatsapp
- Input the Reason to block (optional)
- Note: Max 250 characters are allowed
- Click Add
Block = Phone number, Email
- When a blocked visitor attempts to contact the organization, display the Welcome for blocked contacts.
- Prevent blocked visitors from reaching any inbox.
Block = IP Address
- Prevent the chat widget from loading on the website for blacklisted visitors.
For Whatsapp channel type, only block by phone number is supported.