Check Call Recording History
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To check and download the Call Recording logs from our Portal, please follow the steps below:
- Click on your Profile icon
- Choose Manage Organization
- On the left sidebar, select the Call History tab
- Select the specific fields to browse the call transaction
- Play or Download the Call Recording File
Note:
Unlimited storage for 1 year on the Unified History.
For Call Recordings older than 1 year, you may contact the Support team for further assistance. Extracting those files may incur extra charges.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/10/27/334e497e-4b0f-422c-a3ad-7ba4e4122e15/9811f0c4-15f0-409c-99b8-1be3deeaa2d9.gif)
Note:
The SLA of call recording uploading on Unified History is 24 hours.
The SLA of call recording uploading process is 1500 seconds = 25 minutes.
This value is decided based on a ratio of 1:100 compared to the maximum talk time of 4 hours, with an additional 1 minute accounted for as overhead time for the file upload process.