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Freshsales/Freshworks Integration

Written by B3Networks Academy

Updated at November 19th, 2025

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Table of Contents

Freshsales License Requirements Integrate B3 with Freshsales Install B3works CTI on Freshsales

Freshsales License Requirements

The following is the Freshsales License that you need to have to use B3Works CTI:

 

Free

Growth

Pro

Enterprise

Pricing

-

USD 15
per agent/month

USD 39
per agent/month

USD 69
per agent/month

Remarks

Only Support B3Works CTI Stable Environment

Only Support B3Works CTI Stable Environment

Support B3Works CTI 
RC & Stable Environment

Support B3Works CTI 
RC & Stable Environment

*If you don’t have Freshsales Solutions, Please purchase HERE.

Integrate B3 with Freshsales

Required Details:

  • Sub-domain
    • The DOMAIN URL is your Freshsales account address (eg. https://xxxx.freshdesk.com)
  • API Key
    • The API key can be retrieved from your Freshsales account. 
    • Once logged in, go to your Personal Settings -> API Settings
    • Copy “Your API Key"

Install B3works CTI on Freshsales

  • Open Freshsales Web Portal, Go to Admin Menu
  • Choose Apps & Integration Menu -> Market Place
  • On App Menu/Marketplace Page Search B3Works For Freshsales and click Install button.
  • After you click install button, the page will be redirected to Manage App page.
  • Click button setting and enable the B3Works For Freshsales Apps.
  • Refresh the page.

seamless combine

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