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Zendesk Integration

Written by B3Networks Academy

Updated at November 18th, 2025

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Table of Contents

Zendesk License Requirements Integrate B3 and Zendesk Install B3works CTI on Zendesk

Zendesk License Requirements

The following is the Zendesk License that you need to have to use B3Works CTI.

 

Support Team

Support Profesional

Support Enterprise

Pricing

USD 19
per agent/month

USD 55
per agent/month

USD 115
per agent/month

Remarks

Support B3Works CTI 
RC & Stable Environment

Support B3Works CTI 
RC & Stable Environment

Support B3Works CTI 
RC & Stable Environment

*If you don’t have Zen Solutions, Please purchase in HERE. 

Integrate B3 and Zendesk

Required Details:

  • Sub-domain

Follow this instruction to find Sub-domain: https://support.zendesk.com/hc/en-us/articles/4409381383578-Where-can-I-find-my-Zendesk-subdomain

  • API Token

Follow this instruction to generate an API Token: https://support.zendesk.com/hc/en-us/articles/4408889192858-Managing-API-token-access-to-the-Zendesk-API

  • Email

Install B3works CTI on Zendesk

  • Open Zendesk portal, Go to the Admin Menu.
  • Click Admin Center Menu.
  • Choose Tab App & Integration -> Zendesk Support apps -> Marketplace.
  • On the Marketplace page, Search B3Works and Click B3Works Application.
  • Click Install and Choose your Zendesk Account.
  • Once the applications successfully installed, the page will be redirected to the My App Page.
  • Enable the B3Works Application.
  • Refresh the page.

customer support incorporation

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