Freshdesk Integration
- OSS/BSS Answers
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Integrations Answers
- Updated Regulations
- Ideas Portal
With this Integration, Freshdesk will generate a ticket whenever your Virtual Line has an incoming call.
- Select Integration tab
- Freshdesk
- Fill in the required information
- Save
1. Sub domain
- It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
- For example, your URL is https://b3networks.freshdesk.com, key "b3networks" in
2. Email address
- The support email that is used to create ticket in Freshdesk.
3. API Key
- Log in to your Freshdesk account
- Click on your Profile Picture on the top right and select "Profile Settings"
- In the sidebar on the right, you will find the API Key.
- Click HERE for full instruction from Freshdesk.