Configure Virtual Line Flow: Gather Input
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Table of Contents
In the Gather input section, users are allowed to:
- Add a greeting message to gather Callers' Input
-
For example:
- Press 1 for sales
- Press 2 for support
- Etc.
In order to set up it, please follow the steps below:
1. Create Gather Input
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/10/12/07e798dd-2fb3-4404-87cb-0aa73e233ff1/6f6d6be4-48fa-4921-b969-62925f64fa31.gif)
2. Set up IVR message
Type your message (TTS - Text to Speech)
The message is currently limited to 450 characters. You can add more messages in different languages.
- Choose Language
- Choose Pitch:
- The degree of highness or lowness of a tone
- From 0 (lowest) to 9 (highest)
- Choose Rate:
- The speed
- From 0 (slowest) to 9 (fastest)
- Choose Gender of the voice
Upload MP3 File
The maximum MP3 file allowed to upload is 5Mb.
3. Configure next blocks
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/10/12/3c769045-5b5f-433c-b951-3ec9ea03c4e7/6624d053-0b94-4633-aa1f-589a4f994b61.gif)
1. Select a Gather type:
- Equal to
- Any digit
- No digit
- Upload digits
- Matches regex
- Matches Regex is the short name of Matches Regular Expression, using for searches the specified input string from the user. It depends on the particular cases and initial requirements.
Note:
For “Gather type” options (Equals to, Any Digit, No Digit, Upload Digits), users are allowed to fill in digits/numbers only. Special characters are not an acceptable input for this field.
Below is an example for Matches Regex:
- \d : Input contains (0,1,2,3,4,5,6,7,8,9)
- \d{10} : Input contains an 11-digit string starting with 1
2. Select a block type and configure it:
Choose one among the commands listed to set up the extension after the callers press the key.
- Gather input: Add another layer of extensions
- Transfer call
- Record missed calls and notify
- Play message only
- Forward to (below)
- Set condition
- Confirm
- Webhook
4. Advanced settings - Context variables
Use the fields if you need to integrate the input into your system. Contact our technical support for more detail.
Context variables describe the user-defined parameters, global data, and block data that are passed through the Virtual Line blocks at runtime, and can be used as a condition in the next block setting.
Format:
Variable name = $.variablename
$.Variablevalue = value
Some global context variables:
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/05/17/672d62d2-bdad-4e54-84ed-6c20be646961/19bb8c1b-b596-4623-9379-380b59d88ed5.png)
Use case:
Requirement for Incoming calls to Virtual Line:
- If a caller inputs account number = 123, the call will be transferred to extension 107.
- If a caller inputs account number = 456, the call will be transferred to extension 109.
- Otherwise, calls will be transferred to extension 121.
Step 1: Set Gather Input with Context variables.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/06/01/f63ff9d9-857e-48dc-ab97-e1101cbb303e/0f9d97eb-4228-4e2d-b2ff-029fa1fd947a.png)
Step 2: Set Conditions with Validate Expression.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/05/17/369bbdbc-3659-41e0-800a-1c200ecf950e/ec428858-b82d-4b93-9345-f389dc70037c.png)
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/05/17/05407871-4502-44a7-883a-8b04cd2e9d97/b581ea4b-d272-4d51-92ad-b11f046baa60.png)
Click HERE for setting Conditions instruction.