Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • License Model - CPaaS Solution Answers
  • Developer Hub - Admin Guide

Event - API - Incoming Call

Written by B3Networks Academy

Updated at June 1st, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • OSS/BSS Answers
    Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
  • App Model - Organization Management
    General Account Settings Payment and Credits Billing & Invoices Developer Tools Members & Teams Subscription Management Audit & Reports
  • App Model - Communication Apps Answers
    Bizphone BizPhone Desktop Application Bizphone Mobile Application Wallboard SIP Fax Global DNC File Explorer Virtual Line Call Recording Direct Line SMS Marketing
  • License Model - Organization Management
    General Account Settings Payment & Credits Audit & Reports Email Call Rules & Holidays Members & Teams Numbers Billing & Invoices Organization Connect CPaaS - DNC Security Policy
  • License Model - CPaaS Solution Answers
    Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
  • Telcoflow
  • Integrations Answers
    Freshdesk MS Teams - Bizphone NewRock
  • Updated Regulations
  • Ideas Portal
+ More

Table of Contents

Overview Example Requirement Configuration Flow 1: Flow 2 Open API - Handle Incoming Calls:

Overview

API - Incoming Call:

  • This trigger receives an incoming call request from Open API and starts a flow. 
  • It can only be triggered when receiving input data (TXN UUID and Flow UUID) from Open API. 
  • Compatible with Project - Voice.

Example

Requirement

  1. When there is an incoming call to the developer's purchased number: +65xxxx, a notification (including call details) will be sent to the developer's Webhook endpoint. 
  2. After receiving the notification, the developer will use their logic to check if the caller's number is in the VIP List or not. Then, they will call Handle Incoming Calls - Open API to connect the caller to the appropriate destinations.

Configuration

In order to create a flow that can fulfill this request, follow the steps below:

Flow 1:

  1. Create a new flow with the event: Incoming Call to Phone Numbers
  2. Choose the action: Notify New Call
  3. Click Deploy to make this flow active. 

Flow 1

Flow 2

  1. Create a new flow with Event: API - Incoming Call
  2. Add Action - Split Flow by the API - Customer Type
  3. Configure Action - Play a Message and Hang Up for each Path
  4. Click Deploy to make this flow active
  5. Copy the UUID of Flow 2 and paste it to your Webhook, following the Open API below.

Open API - Handle Incoming Calls:

Helpjuice Success Callout Body

 

Flow 2

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Check Project Information
  • Manage Form
  • Project Definition

If you are a Service Provider, you belong here. ♡

© B3NETWORKS

Data Policy

Service Level Agreement

Expand