Answer an Incoming Call

Written by B3Networks Academy

Updated at August 28th, 2023

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Table of Contents

Pick up a call Answering a Forwarded/Transferred Call Logic: Finish a call Missed Call

Upon logging in to the BizPhone Desktop App, you are now able to start making and receiving calls.

Pick up a call

When there is an incoming call, a window will pop up at the bottom right corner of your screen showing the caller number.
Press:
- Green button to accept the call.
- Red button to reject the call.

Answering a Forwarded/Transferred Call

When users receive a forwarded/transferred call within their organization , the caller ID will be displayed on their IP Phones in the below stated manner.

Logic:

Internal Call Forwarding:

A calls B (Ext 100)
B forwards the call to C (Ext 200)
C picks up the call via IP Phone (Ext 300)
Display on IP Phone of C: <Caller name> + <Caller extension key> => A 100

Internal Call Transfer:

A calls B (Ext 100)
B transfers the call to C (Ext 200)
C picks up the call via IP Phone (Ext 300)
Display on IP Phone of C: <Caller name> + <Caller extension key> => A 100

Finish a call

Missed Call

If you miss a call, the app will display the notification in the system taskbar, the notifications can display for up to 99 calls.

answer call accept call

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