Check Call Recording History
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- App Model - Organization Management
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License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
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- Ideas Portal
To check and download the Call Recording logs from our Portal, please follow the steps below:
- Click on your Profile icon
- Choose Manage Organization
- On the left sidebar, select the Call History tab
- Select the specific fields to browse the call transaction
- Play or Download the Call Recording File
Note:
Unlimited storage for 1 year on the Unified History.
For Call Recordings older than 1 year, you may contact the Support team for further assistance. Extracting those files may incur extra charges.
Note:
The SLA of call recording uploading on Unified History is 24 hours.
The SLA of call recording uploading process is 1500 seconds = 25 minutes.
This value is decided based on a ratio of 1:100 compared to the maximum talk time of 4 hours, with an additional 1 minute accounted for as overhead time for the file upload process.