Check Call Recording History
Written by B3Networks Academy
Updated at August 4th, 2023
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To check and download the Call Recording logs from our Portal, please follow the steps below:
- Click on your Profile icon
- Choose Manage Organization
- On the left sidebar, select the Call History tab
- Select the specific fields to browse the call transaction
- Play or Download the Call Recording File
Note:
Unlimited storage for 1 year on the Unified History.
For Call Recordings older than 1 year, you may contact the Support team for further assistance. Extracting those files may incur extra charges.
Note:
The SLA of call recording uploading on Unified History is 24 hours.
The SLA of call recording uploading process is 1500 seconds = 25 minutes.
This value is decided based on a ratio of 1:100 compared to the maximum talk time of 4 hours, with an additional 1 minute accounted for as overhead time for the file upload process.