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Customized Reports

Written by B3Networks Academy

Updated at August 29th, 2026

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Follow below steps to download Customized Reports

  • Step 1: Go to Communication Hub Open Communication Hub from your main portal navigation.
  • Step 2: Access Customized Reports Click the Customized reports tab in the top navigation bar to open the Select reports window.
  • Step 3: Choose a Report Template Open the Template dropdown menu and select the required report (e.g., Call Center Agent Performance Interval).
  • Step 4: Set the Aggregative Period If prompted for interval-based reports, select your desired interval from the Aggregative period dropdown (15 minutes, 30 minutes, 1 hour, 1 day, or 1 month).
  • Step 5: Select the Date and Time Range
    • Click the From field, choose the start date and time on the calendar picker, and click Apply.
    • Click the To field, choose the end date and time on the calendar picker, and click Apply.
  • Step 6: Download the Report Click Download CSV. The system will process the data and download the CSV file directly to your device.

 

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