Prerequisites

To configure Hot desking, you will need:

• Hot Desking (Base License)
• Phone System Extension

Configuration

User can access Hot desking by logging into their company portal:

• Go to Home page
• Click on Hot Desking icon placed on the left side of your portal screen.
• It has 2 views:
  • System view
  • Account view

System View

In System view, you have the tab for General Settings to set up the auto-logout time and IP Phone Management where you can provision and manage IP phones from supported manufacturers.

General Settings

The system enables you to configure the auto logout time for hot desking. You can turn the toggle on/off to enable this feature. 

• Disabled: Never Logout
• Enabled: Select one of the following options
  • Log out after X (Days/Hours/Minutes/Seconds)
  • Log out daily at [HH:MM]

How to configure auto logout duration

To configure the auto-logout duration, follow the steps below:

• Go to Hot Desking - View-System
• Select General settings
• Toggle on Auto logout
• Click on Edit
• Select an option
  • Log out after
    • Seconds
    • Minutes
    • Hour
    • Days
  • Log out daily at

IP Phone Management

• You can filter by:
  • All
  • Assigned
  • Unassigned
• You can also Search by MAC Address or Device Name
• Click on the Refresh button to refresh the list
• Click on the Firewall Info button to check the firewall configuration information
• You can provision IP Phones by clicking on the Provision button and choose any one of the following options:
  • Auto Provision
  • Bulk Provision

You will find information in the columns:

• MAC Address
• Device Name
• SIP Account it is assigned to
• Device Login Password

Supported IP Phones Models

The supported IP Phones models are below:

• Yealink
  • T43U
  • T31P
• Fanvil
  • X3U

Account View

In Account view, user can see following items:

• Overview
• Configuration
• Networking Info
• Security

When the subscription of the user expired, system displays a Warning Toast for user and disable the configuration, meaning the system will not allow users to edit the settings.

Overview Tab

In the Overview tab, following information is displayed:

• SIP label
  • Editable (max 20 characters limit)
• Subscription UUID
  • User can click to copy
• Authentication Mode
• Server location
• SIP Server
• CA certificate
  • User can click to download the certificate in .pem format
• Members
  • Upto 50 members can be assigned

Permission Management

Owner of the organization has rights to perform all action by default. Admins with Hot Desking Permission Group can perform all actions. Members with granted permission can perform actions according to the Table here:

Configuration

The configuration tab give you the information:

• SIP Username
• SIP Password: User can only reset the password if forgotten. While resetting, user will have the option to:
  • Let system automatically generate a password, user can copy the password and save it in the system
  • Create your own password

• Transport protocol
• Outbound Proxy: We allow to configure the outbound proxy feature, allowing it to override the default SIP domain.
  • The outbound proxy will override the SIP Server only when the server is Sipe. 
  • For other SIP servers, the system disregards the outbound proxy setting and retains the default SIP domain. 
  • This behavior does not affect current SIP accounts that don’t utilize the outbound proxy option.

How to configure outbound proxy and update protocol

• Go to Hot Desking
• Select a hot desking account
• Choose Configuration
• In Authentication mode, select Transport protocol
• In outbound proxy, click on edit and update Primary & Secondary provisioning SIP server

Networking Info

On this tab, user can see the following Networking Info:

• Codec
• SIP protocol
• SSL/TLS Protocol Method
• SIP Registration Period
• Audio Format
• DTMF

Security

In security tab, Users can add IP addresses of the IP Phones on which users need to use Hot desking feature.