Firstly, you will need SIP accounts for the hotdesking IP Phones. 

• Following licenses are required
  • A new base license - Hotdesking
  • Addon license - Number

This SIP account is restricted to be able only to do login/logout actions.

MAC Address needs to be imported under Hot Desking via Admin Portal. This step needs to be done by customers themself.

• Login to the customer's Admin Portal.
• Go to IP Phone.
• Select Hot Desking tab.
• Click on Import Devices button.
• Import the MAC addresses of IP Phones you want to import.
• Click on Import button.
• The MAC Addresses will be imported accordingly.

After import, MAC address will be visible under Hot Desking → System →IP Phone Management.
Then users will just need to assign it to SIP account respectively. 

The user will generate the OTP from the mobile app.

• Go to Settings and click on Hot Desking IP-Phone option.
• OTP length is 6 digits, and it is valid for only 2 minutes.
• This OTP will re-use the Device Login Code that the Dashboard is using.
• This OTP is tied to the user.

Login Instructions

For Login, user will do:

• Generate the 6 digits OTP from mobile app.
• Then from the IP Phone, user will dial 00*xxxxxx# to login.
  • xxxxxx is the OTP generated on the mobile app.
• Once the user logs in to the phone, the phone behaves like a new device of that extension.
• For the Unified History, the calls will be tagged to the logged-in user.

Logout Instructions

For Logout, users can follow the instructions below:

• User will dial 00# on the IP Phone user wants to logout from.
• User can also press the logout button on the Screen of IP Phone to logout as well.
• There is an auto-logout mechanism to be triggered 5 mins (configurable) after the last call.
• SIP NOTIFY will be used to trigger the phone to look for a new configuration info.

Hotdesking Flowchart