Event - API - Incoming Call
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Table of Contents
Overview
Example
Requirement
- When there is an incoming call to the developer's purchased number: +65xxxx, a notification (including call details) will be sent to the developer's Webhook endpoint.
- After receiving the notification, the developer will use their logic to check if the caller's number is in the VIP List or not. Then, they will call Handle Incoming Calls - Open API to connect the caller to the appropriate destinations.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/04/12/813d0d2b-d095-43ec-aead-d5f039ec6b68/7cb3ad34-44da-4084-a182-bde9f1c754d7.png)
Configuration
In order to create a flow that can fulfill this request, follow the steps below:
Flow 1:
- Create a new flow with the event: Incoming Call to Phone Numbers
- Choose the action: Notify New Call
- Click Deploy to make this flow active.
Flow 1
Flow 2
- Create a new flow with Event: API - Incoming Call
- Add Action - Split Flow by the API - Customer Type
- Configure Action - Play a Message and Hang Up for each Path
- Click Deploy to make this flow active
- Copy the UUID of Flow 2 and paste it to your Webhook, following the Open API below.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2021/12/08/5456df9e-b48d-40d5-be5a-786cbbf30878/e30c0fe3-389b-4234-877a-fa468b09fa70.png)
Open API - Handle Incoming Calls:
Helpjuice Success Callout Body
Flow 2