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File encryption

Written by B3Networks Academy

Updated at August 29th, 2026

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Table of Contents

Set Up the Organization PGP Public Key

The File encryption feature allows an organization to configure a single PGP public key for encrypting files generated by the platform.

The same key is shared across supported encryption services, including:

  • WhatsApp transcript ZIP export
  • Call recording encryption

Only the key’s fingerprint and expiry information are stored by the platform; the public key itself is not retained.

Set Up the Organization PGP Public Key

  • Go to File Encryption
    • Open the organization settings and navigate to the File encryption page.
  • Click Upload
    • Click Upload on the PGP public key card.
    • The platform supports uploading a .asc public key file or providing an armored PGP public key block.
    • The uploaded key is shared across the organization’s supported file-encryption services.
  • Confirm the Key Is Stored
    • After a valid key is uploaded, the PGP public key card updates to display:
      • Fingerprint
      • Algorithm
      • Expiry date
  • Only these key details are stored by the platform.
  • Use Change if you need to replace the key later.

 

Changing the key may affect all services that use the organization’s encryption key.

 

 

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