Live Chat Configuration
Written by B3Networks Academy
Updated at November 15th, 2024
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Table of Contents
This feature helps you configure General settings for the Live chat of your organization.
- Go to Phone System
- Select System view
- Select Omnichannel
- Go to General Tab
- Set Live Chat Configuration
Chat Inactivity Action
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Auto-end assigned chat after a period of inactivity (hours):
Owner/Admins can set up auto-end assigned chat after a period of inactivity.- Live Chat: Configurable from 1 to 1440 minutes.
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Auto-end waiting chat after a period of inactivity (hours):
Owner/Admins can also configure auto-end waiting chat after a period of inactivity.- Live Chat: Configurable from 1 to 1440 minutes.
