Make an outgoing call
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In order to make outgoing calls, please follow the steps below:
- Click on the Calls button
- Select a number from:
- Contact list
- Extension list
- Dial an external phone number
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Make an Inter-organization Call
Note:
Before making an inter-organization call, make sure that the user is assigned to the Outbound Call Rule that has the Organization Connect Prefix configured.
In order to make an inter-organization call, the users will need to dial:
- Preset Prefix + Extension Number
Example:
Org A (Owner) links to Org B (Member)
Calling from Org A to Org B:
- Outbound Rule: Prefix - Start with 1 to transfer to Org B
- An agent from Org A wants to call Extension 201 of Org B, he will dial - 1201
Calling from Org B to Org A:
- Outbound Rule: Prefix - Start with 2 to transfer to Org A
- An agent from Org B wants to call Extension 124 of Org A, he will dial - 2124