Account Info
Written by B3Networks Academy
Updated at June 6th, 2023
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Table of Contents
1. Setting Info
1.1 Account Info
Sip Credentials
- Include: SIP Username - Password - Server (Domain)
- Usage: For provisioning (Register, Make Calls)
Caller ID
Options for Caller ID:
- Specific numbers: purchased numbers, rebranding numbers
- Anonymous: Private
- SIP number: the system will follow basic PBX caller ID settings
- PBX setting: the system will follow advanced PBX caller ID settings
Default Number
When client sends incorrect caller ID, this number will be used.
Advanced Configuration
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Capability: Our SIP supports both Call and Fax services based on your needs.
- Call: this SIP account is registered on SIP-enabled devices for Call services.
- Fax: this SIP account is registered on SIP-enabled devices for FAX services.
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Mode:
- Bizphone Gateway: this SIP account is integrated into Bizphone and is used as Bizphone Gateway.
- Normal: this SIP account is used for normal SIP-enabled devices.
- ISDN: for ISDN customers only. If you have ISDN services and want to connect with our cloud services, please contact us for more information. For normal usage, please do not turn it on.
1.2 Basic SIP Configuration
This part gives you the basic SIP information:
- Supported Codes: G.729, GSM, G.711A, G.711U
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Dial Pattern: indicates how to dial a number/make a call from SIP
- <Country Code> + <Area Code> + <Phone Numbers>
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SIP Protocol: Transport protocol: TCP vs UDP
- TCP gives more control
- UDP lighter
- TLS (secure)
- SIP Registration Period: 3600s
- Audio Format: RTP
- RTP Payload Size: 20ms
- DTMF: only supports RFC2833. (IVR)
1.3 Firewall Configuration
A firewall is a network security system that monitors and controls the incoming and outgoing network traffic based on predetermined security rules.
- Voice call = Audio + Signaling
*Make sure Firewall allows traffic following the rules mentioned in the SIP App:
Signaling (SIP):
- IP Addresses: 54.251.119.119
- Ports: 5060 (UDP/TCP)
- Direction: Both incoming and outgoing
Audio (RTP):
- IP Addresses: 54.251.255.196 to 54.251.255.211
- Ports: 10000-30000 (UDP)
- Direction: Both incoming and outgoing
1.4 NAT Configuration (Optional. Use only if PBX is behind NAT)
- NAT Traversal: STUN
- STUN Server: stun.hoiio.com
- STUN Port: 3478-3479
- STUN Protocol: UDP/TCP
- Direction: Both incoming and outgoing
1.5 None-Supported Features
- Call Transfer
- SIP Refer
- SIP Subscribe
- SIP Message
- SIP Publish
- Session Timers
- P-Asserted-Identity
- Remote-Party-ID
- Voice Activity Detection
- SIP ALG
2. Subscription Info
