Configure Virtual Line Flow: Set Condition

Updated at June 7th, 2023

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Tip: Step 1: Select Set Condition and then Save Step 2: Click Next Step(s) to configure Step 3: Configure

In this section, if calls satisfy the setup conditions, they will be forwarded to the specified destination.
To set up, please follow the steps below.

Tip:

You can create more than one condition for a branch. Finish one and create another.

Step 1: Select Set Condition and then Save

Step 2: Click Next Step(s) to configure

Step 3: Configure

Process order

Give your condition a process order.

The lower value will be processed first.
For example: if you have 3 conditions A, B, C with the value from 1 to 3, the order to process is A-> B-> C.

Condition types:

Match Pattern: caller's number matches a predefined pattern.
In Date Range
In Time Range
Upload Numbers
Validate Expression: this condition will be based on the data received from the customer's integrated system (e.g, Webhook).
Otherwise: if the call does not match with any condition above

Condition types - Match Pattern

The caller's number matches a predefined pattern.

Condition types - In Date Range

Condition types - In Time Range

Condition types - Upload Numbers

Condition types - Validate Expression

Format:

Equal: {{$.variablename}} === ‘data’
More than: {{$.variablename}} > ‘data’
Less than: {{$.variablename}} < ‘data’
More than and equal to: {{$.variablename}} >= ‘data’
Less than and equal to: {{$.variablename}} <= 'data'
=> Variablename must be predefined in Advanced Settings at the previous steps.
Note: To avoid conflicts between conditions, please contact us for more instruction if you want to use <=, >= for each specific case.

Example:

Virtual Line is integrated into Webhook. When a call comes in > Virtual Line posts data to Webhook endpoint > Webhook responses to Virtual Line > If it fits with the expression, go to the next block settings.

Click HERE for Webhook instructions.

condition set virtual flow

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