File Explorer
Written by B3Networks Academy
Updated at July 31st, 2024
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Table of Contents
How to Enable?
The File Explorer app can be enabled through admin domain Portal Settings > Portal Config
Location
File Explorer will show up on the portal side menu when enabling it in Portal Config.
Access
- Only Owner and Admin / Member who are granted access to File Explorer can access the app.
- Access can be for Admin / Member in Manage Organization > Members
Function
It works similar to File Explorer in License Model
- Owner and Admin / Member granted access to View and Manage can perform all actions in File Explorer app.
- Admin / Member only granted access to View but not Manage can view and download files.
Download a Call Recording File
- Go to File Explorer > Select time range
- Select All or Chose a Folder or Go to Folder > Select Recording File
- Click the Download Icon.
Delete a Call Recording File
- Go to File Explorer > Select time range
- Select All or Chose a Folder or Go to Folder > Select Recording File
- Click the Delete Icon
- To confirm your action, click the Delete button
- To cancel your action, click the Cancel Button.
Restore a Call Recording File
- Go to File Explorer > More Action (click on the ellipsis icon) > Trash
- Chose a Folder or Go to Folder > Select Recording File
- Click on the Restore button.
Shred a Call Recording File
- Go to File Explorer > More Action (click on the ellipsis icon) > Trash
- Chose a Folder or Go to Folder > Select Recording File
- Click on the Shred Icon
- To confirm your action, type CONFIRM in the text box and click on the Shred button.
Note:
All deleted files and folders that have been moved to the Trash Bin will be automatically permanently deleted after 30 days.
Check Pending Actions
- Go to File Explorer > More Action (click on the ellipsis icon) > Job List
- Check the Pending Jobs. These will have the following details:
- Job ID
- Type(Download/Delete/Restore/Shred)
- Status (Pending/Done)
Note:
Once Completed, the Job will disappear from the Pending Jobs List.