Audit

Updated at December 9th, 2024

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Table of Contents

Overview Permission Group Data Filter Options Audit Tab Column Details Note: Retention Period

Overview

The audit system helps monitor user actions for security, investigations, and compliance, providing a transparent record of all activities. The system allows for user-friendly search functions, permission-based access, and a detailed breakdown of actions and actors. The purpose of this tab is to track configuration and management actions within the Phone System.

Permission Group

Owner can access Audit tab in Phone System > System View
Admins who are granted Phone System permission group can access Audit tab in Phone System > System

View

You can set different filters on data, which include:

Date Range
- Today
- Yesterday
- Last 7 days
- Last 30 days
- Last 1 year
- Specific Date time (Start date - End date)
Search by Affected Object or Details
Filter by Action
Filter By Actor
- All
- System
- Remote Support
- Actor Names

Audit Tab Column Details

Option	Description
Date & Time	Display timestamp of the action
Affected Object	Display the target object of the action
Action	Display the actions of actors within the Phone System All Configure Access Control Configure Call Forwarding Configure Call Recording Configure Call Rules Configure Caller ID Configure Delegate Configure Desktop Device Configure Devices Configure Features Configure IP Phone Device Configure Inbound Call Configure Inbound Call Filter Configure Mobile Device Configure Music On Hold Configure Outbound Call Configure Public Holiday Configure Working Hours Enable Direct Routing without Microsoft Account Link Teams Account Manage Bulk Templates Manage Busy Lamp Field Manage Call Group Manage General Settings Manage IP Phone Provision Direct Routing Number Provision Operator Connect Number
Actor	If it’s done by Identity >> Display Name If it’s done by the System >> Display word System If it’s done via Remote Support >> Display word Remote Support - Name e.g. Remote Support - Aimee Hoang
IP Address	If it’s done by Identity >> Display IP Address If it’s done via Remote Support >> Display IP Address
Details	Show detailed actions of the actors within the organization

Note:

Action	Details
Configure Inbound Call	Working Hours/ Non-Working Hours/ Public Holiday: Ring Devices/ Ring Delegates/ Ring Forwarding List/ Play Message/ Record Voicemail/ Hang Up when Available/ Busy/ Away/ Offline
Configure Inbound Call Filter	Allow/ Block internal calls to directly ring devices Block/ Allow anonymous number Add Custom Inbound Call Filter
Configure Outbound Call	Set Caller ID {callerId} Add/ Edit/ Remove Speed Dial
Configure Working Hours	Monday/ Tuesday/ Wednesday/ Thursday/ Friday/ Saturday/ Sunday: from {time} to {time}

Retention Period

The retention period in which users can see the audit logs is 1 year.
If you request logs that are older than 1 year, we will handle it as a one-time request, and B3 will charge a fee for retrieving them.

overview system view audit permission group audit tab column details actor ip address action target object action details

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