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Table of Contents
Inbound Call is where you can configureinbound callsettings for your users.
- Go to Phone System > Filter by:
- Me: if you want to manage your own extension settings
- Specific Teams: if you want to control the settings of your assigned teams. Click HERE for more information.
- Everyone: only available if you are assigned to control the settings of everyone within your organization
- Go to Inbound Call > Configure Inbound Callsettings for your users in different scenarios:
- Working Hours:
- Available
- Busy
- Away
- Offline
- Non-working Hours
- Public Holidays
- Working Hours:
- Click Apply to save
Note:
The Working and Non-Working Hours are configured in the Working Hours tab.
The Public Holidays are set in the System - General Settings (Public Holidays).
Please Note:
- Limitation for the number of characters for TTS message are 2000 characters
- Error will only appear on the UI when users enter more characters than the limit.
- Apply button will be disabled when the character limit is exceeded.
Working Hours
1. Available:
When calls come in during working hours and users are available, the following options can be configured:
- Ring Devices: ring users’ available devices.
- Ring Delegates: forward all incoming calls to users’ delegates.
- Forward Calls: forward all incoming calls to users’ forwarding list.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/b048ec88-6fa7-4777-9f6f-24c2473fbf96/52d80b89-6863-4c18-9e01-635f316d3347.gif)
2. Busy:
Configure the trigger action for your Busy Flow:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
- Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
- Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/126e3bdb-4e75-4d77-add6-3f7b56b0af52/d2166d94-cf34-4c78-a0aa-a14af0fe4810.gif)
3. Away:
Configure the trigger action for your Away Flow:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
- Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
- Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/6b254c3d-e3be-4444-8ae8-9cae1ec134f1/fcfc8585-f6fe-4cc4-a7e9-4dbc5d4bce1c.gif)
4. Offline:
Configure the trigger action for your Offline Flow:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
- Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
- Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/a583c929-f55b-457c-a26b-fa3f9b84c7e6/2a5cdf0a-90af-4d6d-9717-185afa25d277.gif)
Non-working Hours
When calls come in during your non-working hours, you can trigger Non-working Hours Flow with the following actions.
Trigger actions:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
- Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
- Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/b6c39d29-cbe1-4a6f-bd06-a194f30c6517/39a3a6a9-2c10-4290-8e3e-2d2a4d94117e.gif)
Public Holidays
When calls come in during your public holidays, you can trigger Public Holidays Flow with the following actions.
Trigger actions:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
- Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
- Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/11/09/0270b3ec-e062-4cc6-8278-d75e902a8289/fe40b219-5a72-477c-b0e5-22fc6a2b99f7.gif)