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Call Forwarding

Written by B3Networks Academy

Updated at November 14th, 2023

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Table of Contents

User or Phone Number Call Group Note:

Call Forwarding is a feature that allows you to forward incoming calls to any alternate numbers or other organization extension numbers.

To set up, follow the steps below:

  1. Go to Phone System, select the Call Forwarding tab
  2. Users have to select from one of the options:
    1. User or Phone Number
    2. Call Group

User or Phone Number

There will be a drop down menu to select between User or a Phone Number.

  • User: Drop-down bar to select User (Internal Extension)
  • Phone Number: Display a Bar to Select Country + Fill in Number
  1. Select Ring Mode:
    • Ring All:
      • All available numbers/extensions in the Forward List will ring simultaneously. 
      • Total Ring Time: From 5 to 60 seconds
    • Sequential:
      • Each number/extension will ring in order, one after the other, starting from the first extension in the list each time.
      • Order: Starting from 1. Drag and drop to change its order
      • Ring time (seconds):From 15 to 90 seconds, each number/group/extension
  2. Click Apply to save the settings

Call Group

It will display a drop down bar to select a call group.

Note:

The total limit for forwarding numbers is five numbers or extensions. The forwarding list can only contain one call group. 

  • System will auto count when users enter the numbers/groups/extensions.
  • When the limit is reached, you cannot add more users to the list.
 
  • If any of the extensions miss the call, the system will not trigger its own Unanswered or Busy Flow and the call will be simply dropped.
  • The working hours of the forwarded extension(s) in the list will be ignored.
 
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