Orders
Written by B3Networks Academy
Updated at June 2nd, 2023
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Orders tab is the place where the Sales team can keep track of the products that are needed to deliver to the customers, including:
- Services (automatically fulfilled).
- Hardware
- Connectors
Once the Sales team successfully purchase the services for the customers in the Customer app, the order information will show on the Order tab with Pending status,
In order to change the order's status from Pending to Fulfilled, follow the steps below:
1. Go to the Product app > Select the Orders tab
2. Search the order by ID or through the list
3. Click View to take further actions
4. Tick on the service that you want to fulfill
5. Fill in the required information to Submit
- Delivery Tracking Url (required)
- Fulfillment Document (optional)
6. Once done, the item's status will change to Fulfilled
