Create a new Case
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OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
To create a Support Center Case, please follow the steps below:
- At the top right corner, click on the Create Case button
- Fill in the required details:
-
Issue type:
- Bug Report
- General Inquiry
- Technical Support
-
Title:
- Support Text and Special Character.
-
Description:
- Support Text and Special Character.
- Support editing menu.
-
Organization UUID:
- Fill in Org UUID -> The system will return the Org Name and its Domain UUID.
- If the Org UUID is not applicable (e.g., general inquiries) -> Tick
OrgUuid Not available
.
-
Severity:
- General (least important)
- Critical
- Urgent (most important)
-
Product:
- Choose the Product(s) in the list that the case is related to.
-
Assign Member:
- Choose a member from the list that would mainly handle this case.
- If you are unsure who to assign, please assign yourself, as
unassigned
is not supported.
-
Due Date:
- All cases created in Support Center are required to have this info.
- When a case is due, the system will send a notification (to the Reporter and Assignee) to remind them.
- An email reminder will be sent daily at 9 AM SGT on the Due Date until
the case is CLOSED
orthe new Due Date is UPDATED
.
-
Related case: (Optional)
- Link the current case to other cases in case they are related.
- Optional
- Search engineer here is by case ID, title and description.
-
Issue type:
- Choose Create
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