Freshdesk Integration
Written by B3Networks Academy
Updated at June 7th, 2023
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With this Integration, Freshdesk will generate a ticket whenever your Virtual Line has an incoming call.
- Select Integration tab
- Freshdesk
- Fill in the required information
- Save
1. Sub domain
- It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
- For example, your URL is https://b3networks.freshdesk.com, key "b3networks" in
2. Email address
- The support email that is used to create ticket in Freshdesk.
3. API Key
- Log in to your Freshdesk account
- Click on your Profile Picture on the top right and select "Profile Settings"
- In the sidebar on the right, you will find the API Key.
- Click HERE for full instruction from Freshdesk.