Zendesk Integration
Written by B3Networks Academy
Updated at June 7th, 2023
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With this Integration, Zendesk will generate a ticket whenever your Virtual Line has an incoming call.
- Select Integration tab
- Zendesk
- Fill in the required information
- Save
Sub domain
- It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
- For example, your URL is https://b3networks.zendesk.com, key in "b3networks".
Email address
- The support email that is used to create ticket in Zendesk.
API Token
- Click the Settings tab, and make sure Token Access is enabled.
- Click the + button to the right of Active API Tokens.
- Optionally, enter a description under API Token Description. The token is generated and displayed for you.
- Copy the token, and paste it somewhere secure. Once you close this window, the full token will never be displayed again.
- Click Save to return to the API page. A truncated version of the token is displayed.
Click HERE for detailed instruction.
Select Type, Status, and Priority
- The categories will apply for all the calls to the Integrated Virtual Line number(s).