Call Hold & Mute
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Table of Contents
Call Hold / Retrieve
Calls can be put on hold and retrieved at any time. On-hold music will be played to the caller during this period.
In order to do so:
- Toggle the Hold icon to put a call on hold and to retrieve the call.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/31/7cf19dfc-55d9-4b40-9610-01274ca9ee89/803660ed-d05c-4faa-af34-6d63a2cb2d0b.gif)
Mute & Unmute
When on phone, users can mute it temporarily so that the person on the other line cannot hear them.
In order to do so:
In order to do so:
- Toggle the Mute button to switch between mute and unmute.
![](https://d2x3xhvgiqkx42.cloudfront.net/c94ab348-5fb1-4c1d-89b1-fa79e3e916d0/81ec6e6f-2b1b-45dc-9193-b23c4a10d966/2022/03/31/6c0fff71-5943-40a0-be1a-b45fc5615e55/c36b0aab-e92f-4fe4-9e93-6e4ac15b8923.gif)