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Table of Contents
You can configureyour inbound callsettings in different scenarios:
-
Working Hours:
- Available
- Busy
- Away
- Offline
- Non-working Hours
- Public Holidays
Note:
The Working and Non-Working Hours are configured in the Working Hours tab.
The Public Holidays are set by the Admins.
Please Note:
- Limitation for the number of characters for TTS message are 2000 characters
- Error will only appear on the UI when users enter more characters than the limit.
- Apply button will be disabled when the character limit is exceeded.
Working Hours:
1. Available:
When calls come in during working hours and you are available, the following options can be configured:
- Ring Devices: ring your available devices
- Ring Delegates: forward all incoming calls to your delegates.
- Forward Calls: forward all incoming calls to your forwarding list.
2. Busy:
Configure the trigger action for your Busy Flow:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
3. Away:
Configure the trigger action for your Away Flow:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
4. Offline
Configure the trigger action for your Offline Flow:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
Non-working Hours:
When calls come in during your non-working hours, you can trigger Non-working Hours Flow with the following actions.
Trigger actions:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail
Public Holidays:
When calls come in during your public holidays, you can trigger Public Holidays Flow with the following actions.
Trigger actions:
- Hang Up
- Ring Devices
- Ring Delegates
- Forward Calls
-
Play Message
- Upload MP3 file
- File size: Maximum 5Mb
- TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
- Upload MP3 file
-
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail