Call Recordings
Written by B3Networks Academy
Updated at September 5th, 2024
-
OSS/BSS Answers
Access Control Admin Audit B3Network Master Account Channel App Contract App Customer App Discount App Edge Server File Management Finance App Invoice App Number Management Payment Portal Settings Price List Product App Release V2 SMS Gateway Supplier App Support Center Support Hub Business Hub Sales Hub
- App Model - Organization Management
- App Model - Communication Apps Answers
- License Model - Organization Management
-
License Model - CPaaS Solution Answers
Phone System - Admin Guide Phone System - End-user Guide Mobile App Desktop App Web Phone Auto Attendant - Admin Guide Developer Hub - Admin Guide Microsoft Teams Operator Connect - Admin Guide Microsoft Teams Direct Routing - Admin Guide Contact Center - Supervisor Guide Contact Center - Agent Guide Omni-Channel SIP Trunk CPaaS - SIP Trunk Power SIP Trunk CPaaS Fax Contact Dashboard Campaign File Explorer
- Telcoflow
- Integrations Answers
- Updated Regulations
- Ideas Portal
Table of Contents
Call Recordings tab is where End-users can configure their Call Recording settings.
Note:
Only users that the Admin allows to set Call Recording will see this tab.
In order to set up the Call Recording feature, please follow the steps below:
- Go to Phone System, select the Call Recording tab
- Toggle ON/OFF to choose to record Incoming/Outgoing calls or both.
- For Incoming Calls, set Announcing message (this message will be played to the caller):
-
Upload MP3 file
- File size: Maximum 5Mb
-
TTS (text-to-speech):
- Message box: Limited to 450 characters
- Languages: Multiple languages and accent options
- Pitch: From 0 (lowest) to 9 (highest).
- Speech rate: From 0 (slowest) to 9 (fastest)
- Gender of the voice
-
Upload MP3 file
- For Outgoing Calls, you can choose one of the following actions:
- Record all: Automatically records all outgoing calls.
-
Ask to record: Before initiating the call, you will be asked which call you want to record.
- The message will play: "Please press 0 to disable call recording, press 1 to apply call recording."
- Apply
Call Recordings Output:
The audio recorded for Call Recordings is in Mono (Monophonic) mode.
Please Note:
- Limitation for the number of characters for TTS message are 2000 characters
- Error will only appear on the UI when users enter more characters than the limit.
- Apply button will be disabled when the character limit is exceeded.
- The SLA of call recording uploading on Unified History is 24 hours.
- The SLA of call recording uploading process is 1500 seconds = 25 minutes.
-
This value is decided based on a ratio of 1:100 compared to the maximum talk time of 4 hours, with an additional 1 minute accounted for as overhead time for the file upload process.
