Inbound Call

Written by B3Networks Academy

Updated at June 2nd, 2023

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Table of Contents

Note: Working Hours: 1. Available: 2. Busy: 3. Away: 4. Offline Non-working Hours: Public Holidays:

You can configureyour inbound callsettings in different scenarios:

Working Hours:
- Available
- Busy
- Away
- Offline
Non-working Hours
Public Holidays

Note:

The Working and Non-Working Hours are configured in the Working Hours tab.
The Public Holidays are set by the Admins.

Please Note:

Limitation for the number of characters for TTS message are 2000 characters
Error will only appear on the UI when users enter more characters than the limit.
Apply button will be disabled when the character limit is exceeded.

Working Hours:

1. Available:

When calls come in during working hours and you are available, the following options can be configured:

Ring Devices: ring your available devices
Ring Delegates: forward all incoming calls to your delegates.
Forward Calls: forward all incoming calls to your forwarding list.

2. Busy:

Configure the trigger action for your Busy Flow:

Hang Up
Ring Devices
Ring Delegates
Forward Calls
Play Message
- Upload MP3 file
  - File size: Maximum 5Mb
- TTS (text-to-speech):
  - Message box: Limited to 450 characters
  - Languages: Multiple languages and accent options
  - Pitch: From 0 (lowest) to 9 (highest).
  - Speech rate: From 0 (slowest) to 9 (fastest)
  - Gender of the voice
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail

3. Away:

Configure the trigger action for your Away Flow:

Hang Up
Ring Devices
Ring Delegates
Forward Calls
Play Message
- Upload MP3 file
  - File size: Maximum 5Mb
- TTS (text-to-speech):
  - Message box: Limited to 450 characters
  - Languages: Multiple languages and accent options
  - Pitch: From 0 (lowest) to 9 (highest).
  - Speech rate: From 0 (slowest) to 9 (fastest)
  - Gender of the voice
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail

4. Offline

Configure the trigger action for your Offline Flow:

Hang Up
Ring Devices
Ring Delegates
Forward Calls
Play Message
- Upload MP3 file
  - File size: Maximum 5Mb
- TTS (text-to-speech):
  - Message box: Limited to 450 characters
  - Languages: Multiple languages and accent options
  - Pitch: From 0 (lowest) to 9 (highest).
  - Speech rate: From 0 (slowest) to 9 (fastest)
  - Gender of the voice
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail

Non-working Hours:

When calls come in during your non-working hours, you can trigger Non-working Hours Flow with the following actions.

Trigger actions:

Hang Up
Ring Devices
Ring Delegates
Forward Calls
Play Message
- Upload MP3 file
  - File size: Maximum 5Mb
- TTS (text-to-speech):
  - Message box: Limited to 450 characters
  - Languages: Multiple languages and accent options
  - Pitch: From 0 (lowest) to 9 (highest).
  - Speech rate: From 0 (slowest) to 9 (fastest)
  - Gender of the voice
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail

Public Holidays:

When calls come in during your public holidays, you can trigger Public Holidays Flow with the following actions.

Trigger actions:

Hang Up
Ring Devices
Ring Delegates
Forward Calls
Play Message
- Upload MP3 file
  - File size: Maximum 5Mb
- TTS (text-to-speech):
  - Message box: Limited to 450 characters
  - Languages: Multiple languages and accent options
  - Pitch: From 0 (lowest) to 9 (highest).
  - Speech rate: From 0 (slowest) to 9 (fastest)
  - Gender of the voice
Record Voicemail
- Email address
- Message
- Limitation: 1 minute/voicemail

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Note:

Working Hours:

1. Available:

2. Busy:

Configure the trigger action for your Busy Flow:

3. Away:

Configure the trigger action for your Away Flow:

4. Offline

Configure the trigger action for your Offline Flow:

Non-working Hours:

Trigger actions:

Public Holidays:

Trigger actions:

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