Types and Roles of Bizphone Extension

Updated at June 6th, 2023

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Table of Contents

Bizphone Types Bizphone Roles Configure Types and Role for Bizphone

Bizphone Types

There are 2 categories:

	Features	Normal	Call Center
1	Activated devices	IP Phone Mobile Desktop	IP Phone Mobile Desktop
2	Incoming call - Ring device	IP Phone Mobile Desktop	IP Phone Mobile Desktop *Only primary device will ring.
3	PIN Login	Supported	Supported
4	Bizphone Gateway	Supported	Supported
5	Incoming Call Forwarding	Supported	Not supported
6	Incoming call - Do not Disturb	Supported	Not supported
7	No Answer Settings	Supported	Not supported
8	Usage Limit	Supported	Not supported

Bizphone Roles

There are 2 roles:

Normal:

Make and receive calls with Bizphone App.

Call Center:

Make and receive calls with Bizphone App.
Can be added to Wallboard queue.
When you make an extension Call center, you need to assign to it a Role, either Agent or Supervisor.

Agent
Supervisor

The role in Bizphone syncs with a similar role in Wallboard (meaning a Supervisor/Agent in Bizphone is a supervisor/agent in Wallboard, respectively).

Configure Types and Role for Bizphone

To set up, please follow the instruction below:

Go to Bizphone > Extensions > Users > Select an extension > User > Settings > Select Type and Role > Save change

extensions bizphone

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