Roles in Wallboard
Written by B3Networks Academy
Updated at August 29th, 2024
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Table of Contents
Roles
There are two roles in Wallboard:
- Agent
- Supervisor
Note:
The role in Wallboard is defined in Bizphone, meaning a Supervisor/Agent in Bizphone is a Supervisor/Agent in Wallboard, respectively.
Accessibility
Agent's Access
- Agents can:
- Access their own Call log.
- Change their own status.
Supervisor's Access:
- A Supervisor can access all tabs/functions of the Wallboard app, including:
- Dashboard
- Workspace - Call logs of all Agents
- Queue Management
- Number Management - Outbound Campaign - Auto Dialer feature
- Activities Log of Agents
- Settings
